Policy
Returns & Refunds
We want you to love your Kintsu Bloom ritual. If something isn't right, we'll make it right.
01 — 30-day guarantee
No forms. No hassle.
We offer a full 30-day satisfaction guarantee. If you're not happy with your mask after using it consistently for 30 days, we'll refund you in full. No forms. No hassle. No questions.
02 — EU right of withdrawal
14-day legal protection
In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason. The product must be unused and in its original packaging.
03 — How to return
Four simple steps
- 01Email us at contact@kintsubloom.com with your order number
- 02We'll send you a prepaid return label within 48 hours
- 03Ship the product back in its original packaging
- 04Refund processed within 5–7 business days of receipt
04 — Damaged or defective items
We'll replace it immediately
If your mask arrives damaged or defective, contact us within 48 hours with photos. We'll send a replacement immediately at no cost.